Creating Environment

Creating a Shame-Free and Patient-Centered Environment
for those with Limited Literacy Skills

“Filling out forms, that’s my main problem. That’s why I bring somebody with me at all times.” (*Patient ⁽¹⁾)

“I had some papers, but I didn’t know they were prescriptions and I walked around for a week without my medication. I was ashamed to go back to the doctor, but a woman saw the papers I had and told me they were prescriptions. It’s bad to not know how to read. After getting my medicine I had to come back and ask how to take them because I was urinating too much. They told me I was taking double medication I was supposed to. I had two bottles and I was taking one from each bottle, but it turned out they were the same medication. But since I don’t know how to read, I didn’t know.”  (*Patient ⁽¹⁾)

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