The Center for Primary Care Innovation and Transformation (PCIT) in The Ohio State University Wexner Medical Center Department of Family and Community Medicine was established in 2019 to foster rapid and widespread improvements in primary care, which is foundational to any high performing health care system.

The center is focused on the sustainable optimization of primary care through leveraging technology and other innovations, attaining health equity and eliminating health disparities, and achieving efficiency in primary care delivery, training and education. PCIT accomplishes its work through capacity building, technical assistance, education, training, clinical redesign, workflow optimization, advocacy, partnerships, program development, research and thought partnership.

Focus Areas

Technology & Innovation

  • Source, sample and test novel or proven innovations in primary care delivery, payment, practice, access and education
  • Provide insight into departmental, institutional and national strategies that advocate for a technology-embracing culture in primary care
  • Develop, implement or lead comprehensive technology, telehealth and other transformations in the Ohio State primary care delivery system in collaboration with multidisciplinary teams
  • Create best practices and strategies for technology integration into primary care settings and design approaches to replicate or reengineer in diverse environments

Health Equity

  • Optimize and develop education and training models that prepare a future clinical workforce to provide equitable primary care
  • Develop processes and a culture that results in diversity and inclusion in the clinical, research, administrative and training workforce
  • Collaborate with community, institutional and other stakeholders to develop clinical and community-based programs, services and resources that improve the health and healthcare for vulnerable populations
  • Lead and partner on research, translational and implementation efforts focused on mitigating health disparities, improving health equity and advancing healthy communities

Watch the recording of our April 30 COVID-19 and Health Inequity Forum.


  • Lead quality, practice and process improvement efforts to streamline and enhance all aspects of primary care, including workforce recruitment, retention and professional development, clinical care delivery, access to care, and patient experience
  • Develop or implement advanced models of primary care delivery that lead to integrated, interdisciplinary service, optimal patient experiences and community-based partnerships
  • Capture and share resources, tools and strategies that improve population health, reduce costs and improve the experience of receiving and delivering primary care
Learn how the Center for Primary Care Innovation and Transformation is fostering rapid and widespread improvements in primary care.

Our Team


Jná Báez, MBA

  • Interim Director

Ashley Harmon, MPH

  • Senior Marketing Consultant

Kyle Williams, MPM Candidate, LCERT

  • Administrative Specialist

Project and Program Leads & Faculty


Erica Esposito, MPH

  • Associate Director, Ambulatory Services

Christine Harsh, MHA

  • Director, Ambulatory Services

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